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Answers to your frequently asked questions about our email newsletter service

There were 2 questions found in this category:

  1. questionWhat do the different types of hard and soft bounces mean?
    A soft bounce is an email message that gets as far as the recipient's mail server (it recognizes the address) but is bounced back undelivered before it gets to the intended recipient. A soft bounce might occur because the recipient's mailbox is full, the server is down or swamped with messages, ...
  2. questionWhat if someone's email address bounces?
    If an email bounces for a temporary reason (ie. the mailbox is full), we'll won't remove the email address. However, permanent reasons will cause the email newsletter service to remove your subscriber indefinitely.