Knowledge Base

Category » GFI MAX MailProtection

There were 6 questions found in this category:

1. How do I access my spam quarantine?
   To access your spam quarantine, visit http://spam.southernwebgroup.com.Use your full email address as your username.
2. How do I block spam that seems to be coming from my email address?
   Spammers have started sending spam by spoofing the recipient's email address. If you've whitelisted your own email address, this spam will sail through the spam filter. To block this spam, remove your email address and your domain name from your whitelist.
3. How do I change the aggressiveness of my Katharion spam filter?
   You may want to adjust the sensitivity of your Katharion spam filter. By default, we set your spam filter to "High". The "High" level captures roughly 98% of the spam messages you are sent. You can adjust higher or lower by following these steps: Login to your Katharion spam filter. Under "Mes ...
4. How do I report uncaught spam?
   Any uncaught spam (junk mail that made it through the filters) can be forwarded to GFI for analysis and for purposes of improving the spam detection technology. In order for those messages to be used for this purpose, they need to be forwarded to spam@katharion.com as attachments, so that the o ...
5. How do I update my Katharion spam filter?
   Junk Mail Quarantine The quarantine displays messages that have been detected as spam and stores them for 10 days after which time they are automatically deleted. If you prefer, you do not need to log-in to the web-based interface and you can elect to have a summary of blocked messages emailed ...
6. What is Greylisting?
   When greylisting is enabled for a domain, the first time Katharion sees a message from a certain sender to a certain recipient, Katharion asks the sending mail server to try again. Legitimate mail servers handle this temporary deferral by simply retrying the message a few minutes later (the inte ...